With hands on, personalized set-up, service, and ongoing support, our Customer Care team is here for your farm year after year.
One thing that makes AgExpert unique is the small, but mighty Customer Care team. If you have called into the Support line a few times, you might even have a favorite Customer Care representative. When calling into the Support line, you are calling a team of 6 very competent and capable people, entirely located in Regina, Saskatchewan. Those 6 Product Training & Support Analysts (the formal title) are the true experts of AgExpert.
Simple, good reports, excellent help people
– Jeanne F. Mixed Farmer
Help is at your fingertips
We understand doing the record keeping that your farm business requires can be intimidating, which is precisely why available, hands-on support is essential. Just like most things in life, you are better off to not go at it alone. Between call in support, webinars, and on-demand resources like knowledge base and blogs, and the AgExpert YouTube Channel, you’ve got a loyal and supportive friend in AgExpert. No need to stress and dwell when you encounter an issue– we have the people and resources to help.
With many years of service, the Customer Care team has helped a countless number of customers with questions. A day in the life of a Product Training & Support Analyst varies frequently, but may look like: answering a quick question on the phone, manning the chat line, writing an article, recording a YouTube video, or leading a scheduled one on one training session to make sure AgExpert Field or Accounting is being used to its full potential. No matter the action or output, you’ll be on your way feeling confident.
Easy to access and support available (and helpful) when needed via the phone, or the online community has been useful when questioning transaction inputs.
– Michelle A, Grain Farmer
Recipe for success
Functional program + competent & friendly support
How we can help:
- Setting up your accounts
- Migrating your data
- On Demand one on one training to ensure you are getting the most out of the program
- Data clean up
- In season tips and tricks
Let's meet the team
Steven started his career with FCC working in Accounts Payable and transitioned from there to AgExpert in 2009. In 2018 Steven moved into the Manager role for the Customer Care Team.
If you have an opportunity, we dare you to ask Steven why he loves bank reconciliation as much as he does... it's really not reasonable.